Last updated: 23 December 2025
At AROOJ MART, we strive to ensure customer satisfaction while maintaining fair and transparent return practices.
Return Eligibility
- Return requests must be submitted within 7 days of receiving the order
- Products must be unused, unopened, and in original packaging
- Proof of purchase is required
Non-Returnable Products
- Products that have been used or opened
- Bakhoor, incense, and fragrance items due to hygiene reasons
- Products damaged as a result of misuse or improper handling
Return Process
Once your return request is reviewed and approved:
- The product will be inspected upon receipt
- A refund or replacement will be processed based on the case and payment method
Refund Timeline
Refunds are typically processed within a reasonable period after approval. Processing time may vary depending on the payment provider.
Contact Us
For return inquiries, contact:
📧 orders@aroojmart.com
📞 00974 50446653